Time and time again i am asked by those 'upstairs' to translate my digital planning into TARPs.....
So for the last few years i have estimated, calculated and basically fudged together some numbers which have been taken as gospel and reported to the respective clients.
Each time i've been asked to do this i have initially declined stating the obvious "you can't benchmark digital using TARPs", but inevitably i give in simply because i can't be arsed to argue the point.
Today is different......it's time someone stood up and said that the concept of benchmarking digital & traditional with a common planning metric is a total load of shite....whether TARPs, impressions or reach, it's still pointless.
Digital and traditional media are like chalk and cheese and nowhere is this better represented than through the chalk and cheese relations of digital and traditional planners....
Why are we chalk and cheese? For the simple reason that we think, act, plan and communicate differently. Neither are right or wrong....just dissimilar.
Migrating traditional creative and media thinking into the digital era can and does create friction.
But this is not because traditional media planners are old, close minded, patronising dickheads nor is it because digital planners are jumped up, narcissistic, too-cool-for-school wankers....it's because our approach, thinking and practices are so wildly
contrasting...
contrasting...
Traditional media planners apply traditional practices to digital and expect traditional outcomes such as TARPs, reach, frequency etc
Digital media planners don't truly appreciate the job traditional media does and can go off on a tangent planning and evangelising digital-only campaigns but going digital all at once is unrealistic for most clients.
However what does correlate is our identical incomprehension of each others norms.
Hence we get trapped on a merry-go-round of painful, ego bashing conversations, resulting in neither party moving forwards (how many of you have experienced that? I know i have....)
But all it takes is a little bit of education and mutual respect.
Digital is unlike any other medium that's come before it, and benchmarking it against traditional media will never suffice.
As an example, a key bone of contention between 'trads' & 'digis' - my own denomination, feel free to use it ;-) - in agencies can revolve around the revenue models.
Some clients are still billed on a percentage of media spend rather than a retainer or project basis, therefore it's in the agencies interest to spend, spend, spend the client's money when they get the chance....and rightly so!
However, digital as a medium doesn't always require big bucks.
In fact, digital can often be cheaper than traditional media due to the measurement capabilities which subsequently help to increase targeting, optimisation and effectiveness.
Pin-pointing effectiveness leads to refining activity and spending less money to achieve your objectives.
Great!
Not great.....with declining ad spend comes declining revenue if you're still basing your income on percentage media spend.
The other bone of contention is labour...
Digital is incredibly labour intensive with various assets, technologies, maintenance, measurement, reporting and engagement.
It is by far the most labour intensive medium in advertising history.
We, as digital planners, now have multiple roles moving from media planner to creative to production to analytics and even customer relationship management.
Traditional media planners do a tough job but it is far less hands-on than digital.
To fudge some more numbers....take what traditional planners do and double it, that's what we do (nb. this is a totally fabricated estimate based on no logic other than personal experience).
So from a traditional planners point of view, digital could negatively impact on revenue generation, it's a fad - not everyone in the world has a facebook account and it and it's only a piece of the pie...
True....
From a digital planners point of view, traditional is unneccessary and boring, we work our butts off for minimal reward in comparison to ' trads' and digital will one day rule the world so what is everyone waiting for?
True.....
We are all correct in our own way.
But ultimately we need to go back to education and mutual respect rather than fighting a war of words over whose job is more important, which channel is more valuable and whether or not digital will kill traditional media outlets.
We're so very different but also completely the same.
Our combined goal is to produce better consumer experiences with our clients brands and products....that goal should be channel agnostic.
Digital should not neccessarily replace traditional media but it should form part of a well balanced strategic plan, but a strategic plan need not have one form of measurement.
So please....lets all get along, understand each others differences and respect each others work...
But for gods sake, don't ask me to convert my digital plan into TARPs ever again.
11 Responses to "Please stop asking me to convert my digital plan into TARPs!" (Leave A Comment)
June 10, 2009 at 11:44 PM
I'd appreciate if you could please condense your future posts to 30 seconds flat in the future. Good post - especially with the example of the billing. I think a lot of it has to do with what happens when structure goes out the window - people (agencies, clients, everyone) wants to bring it back into a structured and comparable situation. But you're right, it's useless even trying.
June 10, 2009 at 11:51 PM
Thanks!
As a general rule, most people are scared of change, traditional media planners are one such group.
But rather than battling them, i'm suggesting we hold their hands and try the 'gently, gently' approach.
If we educate them about the possibilities, differences and approach to digital they might just start to understand that comparisons are a dead-end road...
June 10, 2009 at 11:51 PM
I feel your pain.
Working with non-traditional campaigns that deliver more than exposure but engagement (beyond hearing a radio ad or even a display impression) results in fielding the same sorts of questions you get.
I remember something a uni lecturer said to me. Measurement is about your objectives, and 'maximum reach' is not an adequate objective.
Maybe TARPS isn't the problem. Maybe its the objectives?
June 10, 2009 at 11:54 PM
Hi Marek,
I couldn't agree more....
Lack of clear objectives at the outset hampers everyone, traditional planners included.
Objectives should be different for Press vs TV vs Digital and our measurements already reflect this so why shouldn't our planning?
June 11, 2009 at 12:02 AM
An interesting post.
I agree that we need to educate traditional media planners and marketers about the extended metrics available in digital media, however at the same time I have seen digital folk hide behind page after page of convoluted, irrelevant metrics in order to hide the fact that a campaign hasn't delivered on the actual objectives.
At the end of the day TARP's is not a relevant metric for online, full stop. But hypothetically if the entire objective of a campaign were reach, regardless of placement or quality then UB's would be all the client would care about, everything else would be fluff to make the report look better. (I agree the marketing manager in this hypothetical situation should be fired)
Digital and traditional media need to learn to work together to deliver on the objectives the client wants, regardless of the name we assign the metrics that show it.
June 11, 2009 at 12:06 AM
Hi Joel,
I totally agree with you.
If the metrics were reach then traditional media planners would use TARPs and we would use UB's...
However, if the objective was engagement, traditional planners would still use TARPs whilst we may use conversation, fans, interaction rates, blogposts or friends (depending on your tracking capabilities)....
I think it goes back to what Marek said in the comment above..
"Maybe TARPS isn't the problem. Maybe its the objectives?"
June 11, 2009 at 12:12 AM
Zoe & Joel,
Seems like everyones in agreement.
Shame no one from "TRADITIONAL" is putting their two cents in.
June 11, 2009 at 12:16 AM
But that's because they don't read blogs....
I should print them out a memo and fax it..
June 11, 2009 at 5:14 AM
We're most certainly in agreement...
It all comes back to client education... If we can get the clients to understand how digital fits into the mix than "traditional" and "digital" can learn to live in perfect harmony... Just like Ebony and Ivory... We should learn from Stevie...
June 18, 2009 at 4:41 AM
clients just want relevant metrics delivered in a language they understand.
clients like TARPs as there's years of research which allows them to correlate TARP weights back to objectives like sales/awareness/intent
retail clients like TARPs becasue supermarket buyers want to know TARP weights before they stock your product at eye level and do a half yearly upfront.
but most people like TARPS as they have assurity that they will get what they pay for in terms of reach and freq for their specific audience.
zoe - feel your pain being asked to convert to TARPs (square peg, no hole effectively) but my thoughts are we could learn a lot from TARPs and benchmarking.
June 18, 2009 at 6:00 PM
Hi Ben - I agree we can learn alot of from TARPS in regards to how they have been benchmarked throughout the years to deliver on sales...
i.e. 600 TARPS = X sales
However, i don't think we need to convert our digital plans into TARPs to continue on this tradition for 2 reasons...
1). TARPs are an old metric which, in my view, is becoming less and less viable and relevant for traditional measurement as it is for digital
2). Digital advertising works the purchase cycle in a completely different fashion to mass broadcast TVCs and therefore applying TARPs to a digital plan will not accurately convert R&F back to the expected 'X sales' as it will potentially for traditional channels...
It's a painful and annoying process for everyone to have to change our metrics from those we are familiar with and as far as many marketers are concerned "if it ain't broke, don't fix it'...
But that's not really the point.
Continuing to use TARPs, in my view, is a case of not wanting to rock the boat / laziness.
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